Return and Exchange
Your satisfaction is our greatest happiness, As to protect your benefit and to ensure your satisfaction, we have set up a Return and Exchange Policy to follow incase if any conflict.
Cancellation and Refund Policy
All items returned would be checked and faults verified before a refund is given.
Refund is only applicable when the product is sold out. Refund will be made in the same form as the original upon purchase.
Custom items (including roasted coffee beans) are not refundable once made.
Non-returnable items would not be eligible for refund or reissued.
Bookings (and surcharges) for workshop is non-refundable. However we do allow transfer of credits to another session (subject to seat availability).
Cancellation is available for Aroma Box subscription under the following conditions ONLY:
Cancellation before roasting of the coffee bean and within 7 days of subscription
Cancellation for automatic renewal subscription plan that has not started yet.
Refund cannot be done before transaction of renewal subscription.
Palicoffee unable to provide (unable to send out beans) coffee beans for 2 months
Refund for the packs that are not completed in subscription
Cancellation with rational reason (proof will be required, Palicoffee reserve the right of final decision)
Refund will be offered to accepted cancellation via Paypal after a reduction of the dispatched beans in original price, extra delivery fee / resend fee (if any) and 30% total subscription fee for surcharge of 10% administration fee and 20% penalty.
e.g. Accepted cancellation because of migration with offical document(s), 4 months subscription remaining. Refund for applican will be as following:
Subscription fee - dispatched bean in original price (varies by beans) - 30% surcharge = $2160 - ($100+$100+$120+$180+$120+$100+$100+$110) - ($2160 x 30%) = $2160 - $930 - $648 = $582 So the total Palicoffee is sending to the applican will be $582.
*Paypal may charge for administration fee from the amount we refund, for details please refer to note of "refund timline".
SF-Express : 1 - 2 working days after confirm as dispatched
Less than $800: $60
Over $800: Free
$30 surcharge for any shipment picks up from or delivers to Non-Industrial / Commercial address in Hong Kong.
$30 surcharge for remote area (list for remote area: Chinese, English)
*Free delivery is not suitable for costumers who buy Palico products through our cooperation partners.
Ship Pick Up
As to ensure the quality of the product, we will contact our customer to arrange the pick up
location & opening hour